Frequently Asked Questions
Oak Haven Massage has served clients throughout the Greater Austin and San Antonio region since 2005. Below you will find answers to the most common questions we receive about our services, policies, and what to expect during your visit. If your question is not addressed here, please contact us at info@oakhavenmassage.com.
General Questions
Oak Haven Massage is a family-owned therapeutic massage practice founded by Dr. Steven Shuel in November 2005 in San Antonio. We have grown from a single location to six facilities across the Austin and San Antonio metropolitan areas. Our team includes over 200 full-time licensed massage therapists, and we have completed more than 2 million sessions since opening.
Oak Haven was founded on the principle of providing medical-grade therapeutic bodywork rather than spa-style relaxation services. Our therapists undergo rigorous training to ensure consistent quality across all locations. We focus on assessment-driven treatment that addresses your specific concerns rather than following a generic routine.
We operate five facilities throughout Central Texas:
All locations are open daily from 9:00 AM to 9:00 PM. Please visit the specific location page for additional details.
Yes. We are proud to be an inclusive and LGBTQ+ friendly environment where every client feels comfortable, respected, and cared for. If there’s anything that would make your experience better, including therapist preferences, our team is always happy to guide you to the best match.
Booking & Appointments
You can book an appointment online or by reaching out to your nearest location directly. Visit our locations page to find a location near you and get in touch with the team there to select the right service and therapist for your needs.
Yes, you may request a specific therapist when booking your appointment. We recommend scheduling in advance if you have a preferred practitioner, as popular therapists fill their schedules quickly.
We specialize in same-day appointments and often have availability throughout the day. For the best selection of times, we recommend booking as early as possible. Members who call before 10:00 AM receive guaranteed same-day booking.
We require at least 4 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may result in a fee. If your plans change, please contact us as soon as possible.
Yes, we accommodate group bookings for special occasions, corporate events, and parties. Contact our scheduling team to discuss availability and arrangements for groups larger than two peo
Services
Oak Haven offers a comprehensive range of therapeutic modalities including:
Our staff can help you select the most appropriate modality based on your concerns, preferences, and goals. If you seek relaxation, Swedish Massage provides an excellent starting point. For chronic pain or muscle tension, Therapeutic Massage or Deep Tissue may be more suitable. Clients with specific problem areas often benefit from Targeted Manual Therapy.
We offer clearly defined session lengths of 25, 50, 80, and 110 minutes so you always know exactly how much time you’re receiving. Session availability may vary by service.
Yes, all Oak Haven massage therapists hold valid Texas massage therapy licenses and maintain required continuing education. Many of our practitioners possess additional certifications in specialized modalities.
Yes, our Youth Sports Massage program provides age-appropriate treatment for young athletes. Parents or guardians are welcome to remain in the room during sessions. We recommend this service for active youth experiencing muscle fatigue, growing pains, or recovery needs from athletic activities.
Yes, Prenatal Massage is safe and beneficial for most expectant mothers. Our therapists are trained in pregnancy-specific techniques and positioning. We recommend consulting your healthcare provider if you have any concerns or high-risk conditions.
Memberships
Yes, Oak Haven offers membership plans that provide discounted rates on massage services. Members receive priority booking, reduced session prices, and additional benefits. Visit our locations page to find your nearest location and get in touch with the team about current membership options and pricing.
Yes, Oak Haven memberships are valid at all six of our locations throughout the Austin and San Antonio areas. You may book appointments at whichever facility is most convenient for you.
Membership terms and modification policies vary by plan type. Please contact our team to discuss your specific membership agreement and available options.
What to Expect
For most massage services, you will undress to your comfort level and be draped with sheets throughout the session. For Thai Massage, wear loose, comfortable clothing such as athletic pants and a t-shirt, as you remain clothed during treatment. Reflexology requires no undressing beyond removing shoes and socks.
Upon arrival, you will complete a brief intake form documenting your health history and current concerns. Your therapist will review this information and discuss your goals before beginning treatment. This consultation ensures your session addresses your specific needs safely and effectively.
We recommend avoiding heavy meals immediately before your appointment. A light snack is acceptable if you are hungry, but a full stomach may cause discomfort while lying on the massage table.
Please arrive 10 to 15 minutes before your scheduled appointment time. First-time clients should allow additional time to complete intake paperwork. Arriving late may result in a shortened session to accommodate subsequent appointments.
Communicate openly with your therapist throughout your session. If the pressure is too intense, the room temperature is uncomfortable, or anything else concerns you, inform your practitioner immediately. Your comfort and satisfaction are our priorities.
Some clients experience mild soreness following deep tissue work or therapeutic massage, similar to the feeling after a workout. This typically resolves within 24 to 48 hours. Drinking water after your session helps flush metabolic waste released during treatment.
Pricing & Payment
Pricing varies by service type, session length, and location. For current rates or to get in touch with a specific location, visit our locations page. Members receive discounted pricing on all services.
We accept cash, major credit cards, and debit cards. Payment is due at the time of service.
Oak Haven does not bill insurance directly. However, we can provide receipts that you may submit to your insurance company for potential reimbursement. Coverage for massage therapy varies by plan, so we recommend contacting your insurance provider to verify your benefits.
Yes, gift cards are available for purchase in any denomination. They may be used at any Oak Haven location for any service we offer. Gift cards make excellent presents for birthdays, holidays, or special occasions.
Corporate Wellness
Yes, Oak Haven provides corporate wellness services including workplace chair massage, membership programs for employees, private events, and bulk gift card purchases. Contact our Director of Events and Partnerships to discuss options for your organization.
Yes, we offer on-site chair massage for corporate events and ongoing workplace wellness programs. Our therapists bring all necessary equipment to your location. Contact us to discuss scheduling and pricing for your company.
Still have questions? Contact Oak Haven Massage for more information.
